HELP / ITC PLUGINS
Real help for
real WordPress work.
Get help with installation, licensing, billing, and troubleshooting an ITC plugin issue.
What to include
Tell us what you expected, what happened, and the steps that reproduce it. For plugin issues, include the plugin name and version and your WordPress and PHP versions. For billing questions, include the order number and the email address on the order.
Please remove passwords, API keys, payment-card details, and personal form submissions from screenshots and diagnostic files.
Response and service scope
Support is handled by itouchcode by email. We respond to support e-mails as soon as we can. Support covers product setup, license access, and troubleshooting reproducible plugin defects; it does not include custom development or maintenance of your WordPress site.
Self-service resources
- ITC Forms documentation, including developer documentation and release notes
- ITC Block Library documentation and release notes
- ITC Media Workspace preview guide
- See your licenses and the sites that use them
For security issues, use the private reporting instructions on our security page.