CUSTOMER CARE / ITC PLUGINS
Billing should be
straightforward.
You pay once for a year and nothing renews by itself. Contact us if a charge or license does not look right.
Renewing
Your license ends one year after payment. To continue receiving updates and support you buy a new year; the price is shown on the pricing page at that time. We never charge a stored payment method.
Refunds and consumer rights
If you are not satisfied with an ITC plugin purchase, contact us within 14 days of purchase at [email protected] with your order reference to request a full refund of the amount paid. You can request a refund after trying the plugin; you do not need to give a reason. Our voluntary guarantee is in addition to, and does not limit, your statutory rights. Refunding an order ends its access to license services, updates and support.
ITC plugins are digital software supplied electronically. Before a consumer purchase, checkout must explain any applicable withdrawal rights and obtain the required consent and acknowledgement before immediate delivery. Statutory rights that cannot legally be waived remain unaffected.
Payment or delivery problem?
For duplicate charges, a missing license e-mail, or a license that was not issued, email [email protected]. Include the order number and account email. Never send a password or full payment-card details.
See also the terms of sale and support page.